Banfield Pet Hospital

Banfield Pet Hospital is a veterinary clinic in Lexington, Kentucky, located at 1945 Pavilion Way, Lexington, KY 40509. Google reviews show a 4.1/5 rating from 159 reviews. Recent feedback includes positive comments about staff attentiveness and customer service, along with at least one complaint focused on billing and a wellness plan.

Services

•General veterinary visits (referenced in reviews as “bring our Sam in” and taking a dog for a visit)
•Wellness plans with monthly payments (described by a reviewer as potentially saving money and making visits cheaper)
•Staff time spent reassuring and educating clients during appointments (mentioned in a review)

Pricing

No published pricing information is available. Reviews mention a visit costing around $350 for one client, and multiple comments about wellness plans with monthly payments, including one complaint about rising charges and difficulty canceling without paying a remaining balance.

People

No veterinarians or staff members are named; reviews refer generally to “staff” and “one of the vets.”

Reviews

Banfield Pet Hospital has a 4.1/5 Google rating from 159 reviews. Recent written feedback includes praise for polite, attentive staff, strong customer service, and staff taking time to reassure and educate. The main negative theme in the recent comments involves cost and billing concerns, including a complaint about being encouraged to enroll in a wellness plan and later being told a remaining balance was owed to cancel.

Reviews for Banfield Pet Hospital

Note: Showing the 5 most recent Google reviews out of 159 we track in total. Recent reviews may not be representative of overall sentiment.

Mandy Svensson

1 month ago

Always amazing when we bring our Sam in. Love them!

C B (Sizemore)

2 months ago

One of the best vets I've been to. For anyone that is interested. They have these awesome wellness plans with monthly payments that end up saving you a lot of money. Staff is polite and attentive, treated every animal I saw with the same love and affection. They took the time to reassure me and educate me when I inquired about anything.

Adrian Martin

3 months ago

Mckenna Hobbs

8 months ago

Best customer service!!!

Kaitlin Hisle

9 months ago

I went there to take my dog and it was horrible. The amount kept going up. It was around $350. One of the vets came in the room and told us to get the wellness plan and it will be cheaper . All she told us was it would be around 200 off . We would only pay for the visit today instead of everything . She explained u can cancel anytime without any problem and visits will be cheaper etc. we said okay and my dog passed away a couple months later . I called them and they said I have to pay the remaining balance now or monthly . The lady lied to us . They will lie to everyone in there . Don’t fall for it or get the plan. Theirs no way to cancel it unless u owe the rest of the money. Nobody has 100-400 dollars to pay out right for or even every month. We never even used it every month . Don’t go.